International shipping with UPS

Conditions of Sale

Terms and conditions


AIVADORA & CSNC adheres to the code of ethics of the Italian Electronic Commerce Association available at the following link:

These conditions govern purchases made on the site , in accordance with the provisions of the consumer code Legislative Decree 206/2005 as amended by Legislative Decree no. 21/2014

NAME OF THE SITE AND COMPANY DETAILS OF THE SELLER AND OWNERSHIP OF THE DOMAIN NAME art. 49 ff. Of Legislative Decree 206/2005 as amended by Legislative Decree no. 21/2014

1.1 The website is the information and electronic commerce site of the AMADEUS-SIRMIONE branded store owned by AIVADORA & C.SNC with registered office in Vicolo Carpentini 3/7 Sirmione 25019 (BS), REA BS -414575 registered in the Brescia Company Register, with registration number, VAT number IT02090980984.

1.2 The website is owned by AIVADORA & C.SNC which is also the owner of the domain name.

1.3 With these general conditions of sale, AIVADORA & C.SNC sells and the CUSTOMER remotely purchases the movable tangible goods indicated (Trade of any non-food item, including herbal medicine articles, natural medicines, gift items and artistic craftsmanship, products for personal care) and offered for sale on the website

1.4 The contract is concluded exclusively through the internet, through the CUSTOMER's free access to the web address and the creation of a purchase order according to the procedure provided by the site itself.

1.5 The customer undertakes to read, before confirming his order, these general conditions of sale, in particular the pre-contractual information provided by AIVADORA & C.SNC and to accept them by placing a flag in the indicated box .

In the order confirmation email, the CUSTOMER will also receive the link to download and archive a copy of these general conditions of sale, as required by the art. 51 paragraph 1 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014.


As described above, AIVADORA & C.SNC has a physical store under the AMADEUS SIRMIONE brand located in Sirmione Historic Center at the following address: Vicolo Carpentini 3/7 – 25019 Sirmione (BS)

The customer can use the following contact details to speak to an employee by calling 030916415 or writing to


Payment for the order can be made through the following methods:


The entire payment part is processed externally to through the Iccrea PAY WAY Cooperative Banking Group system which adopts the most innovative anti-fraud protection techniques, address and credit card verification systems and most advanced encryption techniques, including 168-bit SSL protocols


In case of payment by bank transfer, AIVADORA & C. SNC reserves the right to wait for the amount paid to be credited to the current account before proceeding with shipping the order.

The bank transfer will be made to:

Aivadora by Bignotti Alessandro & c.snc
IBAN – IT75E0867655250000000175786
Colli Morenici del Garda Cooperative Credit Bank (Iccrea Cooperative Banking Group)

The bank details will still be displayed on the form during the order phase.

Payment must be made upon receipt of the goods directly to the UPS courier.


We ship via UPS express courier to Italy and Europe.

  • For ITALY the costs are €6.90, in the case of cash on delivery a supplement of €3.00 will be applied, | SHIPPING is FREE for orders over €69.00.
  • For EUROPE (zone 1) the costs are €9.90 | SHIPPING is FREE for orders over €80.00
  • For Norway and rest of the EUROPE (zone 2) the costs are €18.00 | SHIPPING is FREE for orders over €170.00.

The shipping costs shown above refer to orders weighing equal to or less than 15 kg which will be automatically included in the total before the purchase is closed.

All purchases made on the website (property of AIVADORA & C. SNC with registered office in Vicolo Carpentini 3/7 postcode 25019 Sirmione Bs Italia) are accompanied by a TAX RECEIPT which declares the value detailing the individual items in Euros or from COMMERCIAL INVOICE, to be expressly requested when ordering by entering all the essential data to be able to proceed with electronic invoicing.


Orders placed after 12:00 will be shipped on the first working day following the one on which the purchase appears and delivered to the recipient within 2/3 working days for Italy and for a maximum of 5 working days for the rest of Europe.

AIVADORA & C. SNC will process the order within the day following purchase or payment and is not responsible for any delays attributable to the courier.

The timing indicated above applies to all shipments weighing 15 kg or less. For items or shipments weighing more than 15 kg, a "Volume" shipping service will be used, the shipping cost will be calculated based on the weight and volume upon communication to the Customer before proceeding with the order and delivery times. Delivery may take up to 10 working days. For any need you can contact us at this email:

When shipping by express courier, all products weighing less than 15 kg are identified (cosmetics, home and body perfumes, perfumed waters, soaps, etc.).

In the event of multiple consecutive orders to the same delivery address they will be considered as a single shipment, unless previously requested by the Customer to AIVADORA & C.SNC.


All Customers who place an order establish a commercial relationship with AIVADORA & C. SNC and therefore undertake to accept delivery of their package. If the Customer refuses delivery of the shipment or requests its return to the sender in the absence of just cause, all shipping costs charged to AIVADORA & C. SNC will be deducted from any refund due to the Customer.

Customers are required to carefully check the package upon arrival of the goods before accepting the delivery with signature.

The packaging of AIVADORA & C. SNC shipments. it is accurate and has an adhesive tape with a warranty seal.

If the package appears to have been tampered with or the adhesive tape is not intact, Customers are asked to sign the receipt with reservation, adding the words "withdrawal with reserve". In the event that the delivery has been accepted with an unauthorized signature or there is evidence of tampering with the package, Customers are asked to immediately report the incident to the local UPS office and contact AIVADORA & C.SNC at info@ or by calling +39-030916415.

Pursuant to art. 63 of the Consumer Code7, any damage to the packaging of the products must be immediately contested by the Customers by placing a written control reservation on the proof of delivery. It is understood that, once the delivery document has been signed without any objection, Customers can no longer raise any objection with reference to the external characteristics of what has been delivered.


There is no problem if you think you cannot be present at the time of delivery, when ordering, enter "collection at UPS Access Point" in the notes. Your package will be delivered to the collection point closest to your home and you can collect it with convenient whenever you want without any additional expense, we will take care of communicating the name of the participating store and its address by telephone or email.

Please note: this option is not valid in case of payment by cash on delivery .


We recommend maximum precision when providing your shipping address. If for any reason the shipment cannot be successfully delivered to the address provided by the Customer upon registration, the package risks being returned to the sender at the Customer's expense.

NB It is also possible to indicate a workplace as a delivery point.

The user acknowledges that the collection of the Product is his precise obligation deriving from the purchase contract. In case of non-delivery due to the absence of the recipient at the address specified in the order form, the courier will send the recipient a notice of passage. The courier will then make a second delivery attempt, or will need to be contacted by the user to agree on an alternative delivery date, depending on the instructions on the Delivery Notice. If this attempt is also unsuccessful or if the user does not contact the courier, the package will be "in storage" at the UPS goods depot. The courier will then communicate the stock to AIVADORA & C. SNC who will contact the user in order to provide him with all the information necessary to collect the package at the courier's branch. In the event that the user does not collect the goods at the courier's branch within 5 days of delivery of the delivery notice, the purchase contract will be considered legally terminated pursuant to and for the purposes of art. 1456 cc with consequent reimbursement, within 15 working days of termination of the contract, of the Total Amount due, minus all costs of unsuccessful delivery, storage costs, return costs to AIVADORA & C. SNC and any other possible expenses incurred due to non-delivery due to the absence of the recipient, these amounts will be deducted from any reimbursement due to the Customer by AIVADORA & C.SNC while in the event of a redelivery request, €5.00 will be requested as reimbursement of expenses shipping.

If for any reason the Customer is not satisfied with his purchase, the unused and perfectly intact items, including the packaging, can be returned within 14 days from the date of receipt of the order as required by the regulations in force pursuant to art. 52 of the Consumer Code.


Users who access the website declare that they accept that all matters relating to the use of the website are governed by the current legislation of the Italian State.

For civil disputes, in the event that the buyer is a private individual acting for purposes unrelated to the exercise of his business or professional activity, the mandatory territorial jurisdiction lies with the judge of the place of residence or domicile of the consumer, if located in the territory of the Italian State.

AIVADORA & C. SNC does not guarantee in any way that the various contents of the site are aligned with the regulations in force in other countries.

Access to the site from places where its contents are considered illegal is expressly prohibited and Users who access the site from such countries are fully aware of the legal consequences and will assume full responsibility for them.”

Information pursuant to art. 1, paragraph 125, of law 4 August 2017, n.124 – Information obligations for public grants received : Tax credit for rental payments of 12/31/2020 beneficiary tax code 02090980984 Lombardy region €4329.82, tax credit for rental payments of 12/31/2021 beneficiary tax code 02090980984 Lombardy region €4344.00, tax credit electronic payments of 12/31/2020 beneficiary tax code 02090980984 €64.50, bonus reg. of cash dated 07/30/2020 beneficiary tax code 02090980984 €50.00 the remaining state aid and de minimis aid received by our company are contained in the National State Aid Register referred to in art. 52 of Law 234/2012 to which reference is made and which can be consulted at the following link


Pursuant to art. 52 of the Consumer Code:


In response to the return, the Customer may request: item exchange or refund.


To proceed with the return it is essential to respect the following rules:

The products and related product packaging must be intact, original and correctly sealed.

The products must not have been used and/or damaged in any way.

To exercise the right of withdrawal, the Customer is required to inform AIVADORA & C. SNC of his decision to withdraw from this contract through an explicit declaration (for example a letter sent by post, or e-mail).
To respect the withdrawal deadline, it is sufficient for the Customer to send the communication to the following contacts:

Aivadora & C.SNC
Vicolo Carpentini 3/7, 25019 Sirmione (BS)

In the event of a return with refund, the entire amount of the order will be credited back, including shipping costs (if any).

Once the return request has been received, Aivadora & C.SNC will send the customer a confirmation email and instructions on collection by the customer; collection will be arranged within 3 days. working hours from the return authorization email.
Aivadora & C.SNC will take care of booking the collection and will send the courier to the address indicated by the Customer, sending the customer an email indicating the collection day.
In any case, the customer is asked to return the goods or deliver them to us without undue delay and in any case within 14 days from the day on which he communicated his intention to withdraw from the purchase.

The products must be returned in the same condition in which they were originally shipped and packaged appropriately.

The right of withdrawal is excluded in the following cases provided for by article 59 of the Consumer Code:

“the supply of sealed goods that are not suitable for return for hygienic reasons or related to health protection and have been opened after delivery”

therefore AIVADORA & C.SNC will not accept products that have been opened or removed from their original packaging;

For orders paid by credit card, a direct refund will be made. The refund is usually immediate except for technical delays of the card manager.

For any information regarding this legal note you can contact: AIVADORA & C.SNC by sending an email to or by calling 030916415.

For any case not regulated in this agreement, reference will be made to the Legislative Decree. 206/2005


The availability of the items on the website reflects the actual availability of the physical store. It is therefore possible that an item purchased on the website is simultaneously sold in the store and therefore the system upgrade has not yet notified and corrected the real availability. In this case, customers who purchased and paid by credit card will be immediately refunded, while for purchases by bank transfer the order will be canceled with immediate communication.

In any case, AIVADORA & C. SNC reserves the right to contact the customer by email or telephone in the event of a temporary unavailability of the products ordered or a lack of data essential to the delivery address.


AIVADORA & CSNC adheres to the code of ethics of the Italian Association of Electronic Commerce available at the following link:

Consumers resident in Europe are informed that the European Commission has established an online platform that provides an alternative dispute resolution tool. This tool can be used by the European Consumer to resolve non-judicially any dispute relating to contracts for the sale of goods and services stipulated online and/or deriving from them.

Consequently, if you are a Consumer established in Europe, you can use this platform to resolve any dispute arising from the online contract stipulated on this site.

The European ODR platform is available at the following link: online dispute resolution


To place orders and purchase on the website, Customers must meet the following requirements:

Have a valid email address and telephone number.

Customers who purchase outside Italy must have a valid credit card for payment (admitted circuits: Visa and MasterCard) or a bank account authorized to make bank transfers

Be at least 18 years old and meet the necessary requirements to be able to enter into legally binding contracts.

AIVADORA & C. SNC reserves the right to refuse an order in the event of unsuccessful payments. AIVADORA & C. SNC reserves the unilateral right to refuse orders to anyone at any time. It is absolutely FORBIDDEN to purchase the products on the website to anyone other than the End Customer for the purpose of reselling the product itself both online and offline.


The images and descriptions on the website are the actual images of the item you will purchase. However, it is possible due to the monitor setting there is a slight difference between the colors of the image and the actual color of the object, we also inform you that a slight color difference may occur between one batch number and another, this is entirely normal and does not affect the quality of the product.

The images contained on the website have been authorized by their legitimate owners. Any unauthorized use of such images by written consent will be prosecuted according to the law.

Access to the site and the related services is intended exclusively for personal use for information purposes with the possibility of purchasing the products themselves. It is STRICTLY FORBIDDEN to use the website for different purposes without written authorization. By accessing the website , users undertake to accept the rules and conditions of sale by complying with the conditions indicated. AIVADORA & C. SNC reserves the right to ask Users who do not accept or do not intend to comply with these terms, to refrain from using the website Access to the site and the related services is intended exclusively for personal use. Viewing the website provides Customers with information on the products offered together with the possibility of purchasing them.


All the material contained in the website is protected by copyright including logos, codes and format scripts, documentation, product descriptions, texts, images, designs, music, films and software are partly the property of AIVADORA & C. SNC and its use has been partly authorized by the legitimate owners.

All the material contained in the website is protected by copyright AIVADORA & C. SNC prohibits the use of the content or trademarks present on the site for any other purpose or purpose other than those mentioned above

Any reproduction, alteration, transmission, publication or redistribution to third parties, for commercial purposes, is strictly prohibited without express written consent from the legitimate owners


AIVADORA & C. SNC. reserves the right to rectify/reexamine the terms and conditions contained in this legal note, by updating, whenever it deems appropriate, without any obligation to notify. AIVADORA & C. SNC. publishes information on its website in order to provide a service to its customers but declines any responsibility regarding the possibility of any typographical errors, technical and/or factual inaccuracies for which immediate correction is envisaged following reporting. AIVADORA & C. SNC also reserves the right to make corrections and changes to the website whenever deemed necessary, without giving notice. AIVADORA & C. SNC does not offer any guarantee as to the conformity of the information published on its site with the laws established by the jurisdiction of the Customer's country of residence. AIVADORA & C. SNC guarantees protection, according to the international standards required for the Internet, for its website AIVADORA & C. SNC declines any responsibility relating to any problems, damages or risks that the user may encounter while using the site, it also declines any responsibility for any malfunctions related to the deactivation of cookies in the user's browser. If the site is used correctly, the User is protected from the risk of viruses.

By using the site the user assumes responsibility for all possible risks connected, undertaking not to hold AIVADORA & C. SNC responsible in any way for any damage deriving from or caused by the use of the site or related to it.